How to access the Help Desk
The Help Desk is delivered through a screen sharing session. One-hour blocks are purchased in advance at a cost of $125 per hour at the time of booking. Unused time, if any, may be refunded or can be credited to future sessions. Time is billed in 15-minute increments. When booking a Help Desk session, you will be able to select one of our Accounting Managers or Mark Vieno, CPA and our CEO.
Help Desk is available to:
Clients with a Help Desk agreement on file. Request a Help Desk Agreement.
Clients who have completed a DCAA configuration with us
Clients with an Accounting Support Plan on file
What topics can we help you with?
Configuration of Quickbooks for Government Contracting and DCAA Compliance
General questions on government invoicing, payroll, expense reports, time keeping and accounting
DCAA audits of all kinds, including the Pre-Award System Survey
Incurred Cost Submissions
Provisional Billing Rates and Indirect Rate Calculations
Terms and Conditions
First time booking a Help Desk session? Please request a Help Desk Agreement so that we can set up your account and provide you with the terms and conditions.